FALL 2004
In This Issue
 IMSA Board of Directors 2005-2006
 The Day Spa - Medical Spa Directory
 Trade Show Report
 Member Benefits
 Member News and Members in the News
 Spa Charities
 Your Health
 Reflections...
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You can read this newsletter and all past edition of DaySpaIndustryeNews on Medical Spa Industry Newsletter
 
 IMSA BOARD OF DIRECTORS 2005-2006

During the IMSA Board & Sustaining Member meeting in San Francisco during Face & Body Expo, we elected a new Board of Directors.
Congratulations to the following new and not so new Board Members!

President: Eric J. Light, The Strawberry Hill Group

Directors:
Catherine Atzen, ATZEN®
Reinhard R. Bergel, PhD, H-e-a-t Spa-Kur Therapy Development Inc.
John Buckingham, Solana MedSpas
Roger Ignon, Edge Systems Corporation
Gina K. Meyer. Tegner-Miller Insurance Brokers
Lyn Ross, Institut’ DERMed
Rada K. Tierney, Physician’s Choice of Arizona, Inc.

Hannelore R. Leavy, Founder & Executive Director

Medical Advisory Board:
Paul Benchwick, D.O., PCA Skin Center; Dion D. Chavis, M.D., F.A.C.S., Beyond The Image MedSpa; Aurora DeJuliis, M.D., The Aurora DeJuliis M.D. European Medical Spa; Ira D. Koeppel, D.D.S., Smiles; Brian P. Maloney, M.D., F.A.C.S., The Maloney Center; R. Stephen Mulholland, M.D., Spa Medica; Annie-Claude Sanchis, BA BSN/RN MPH; Lawrence A. Schiffman, D.O., DermDx Centers for Dermatology; Lynn Watanabe, D.D.S., The Dental Spa

… and we have already made some important decisions and resolutions (excerpts from our Board Minutes 11/15/04):
  • In order to boost membership all present members will be encouraged to bring in more members – reward $25.00 per new member that joins the IMSA – 5 members will reward the sponsoring member with one-year FREE basic membership ($295.00). Gina and Hannelore to work on a promotional print piece and an email broadcast to this effect to the membership.
  • Because the monthly tele-conferences now being opened to the entire membership, our Sustaining Members will be invited to the Board Meetings, to give them the special status they are entitled to when paying the Sustaining Member fees: help us shape the Medical Spa Industry … They will be able to contribute, join in discussions and bring forth suggestions. They will however not be able to vote.
  • Our recent membership tele-meeting was a huge success. We had a good number of our members tune in to attend Susanne Warfield’s Update on Legal and Liability Issues in a Medical Spa. We are planning such meetings on a regular once-a-month basis, and invite you to send in your suggestions for topics you would like see discussed. Watch your email box for dates, times and topics and be sure to set these times aside to come meet your IMSA peers and your Board!

 
 THE DAY SPA – MEDICAL SPA DIRECTORY

THE DAY SPA – MEDICAL SPA DIRECTORY will be in your hands before Christmas! Thank you all for sending in your corrections! Being listed in this annual publication is one of your member benefits. Thank you to Barbara and Gabriel for working many extra hours to make this happen! Insert picture of DIRECTORY

 TRADE SHOW REPORT

Face & Body, San Francisco
Silent Auction to benefit Melanoma Research Foundation
The IMSA donated 1 membership toward the fundraising efforts to benefit MRF.

Int’l Congress of Esthetics – Miami
Hannelore partook in a panel discussion - SpaTalk with Adam Broderick, CEO of Adam Broderick Salon & Spa & Jeff Kohl, President of I/SPA, moderated by Lydia Sarfati, CEO of Repechage.

Don’t miss the LAST Trade Show in 2004
Now’s the time to get ready for the premier Spa/Medical Spa industry event of the year and discover everything you need to grow your business in the coming year.
Spa & Resort/Medical Spa Expo

The show features over 150 exhibitors, conference programs for Spa and Medical Spa, Massage University, Spa University, Spa and Medical Spa Tours, Keynotes by Dr. Deepak Chopra and Dr. Max Gomez, and more.
Massage University – December 10, 2004
Spa University – December 11, 2004
Spa and Medical Spa Exhibition & Conference – December 12-13, 2004
Miami Beach Convention Center, Miami, FL

Here’s a Special Offer – as an IMSA member, you can take advantage of a special offer for FREE Exhibit Hall admission ($40 value) and 20% off Conference Sessions (Please Note: this is for NEW registrations only). When prompted to give your Priority Code, just enter BBMB and your Exhibit Hall Registration will be FREE of charge. If you wish to sign up for Spa/Medical Spa Conference Sessions, call Diana Press at 1-800-363-3631 or 1-203-840-5533 to receive your 20% discount. Click here to register now.
Look for us at booth #843 and come meet Gabriel, a recent addition to our IMSA staff as well as Hannelore who will also be there (Sunday ONLY)!
Please let us know if you can volunteer for a couple of hours, telling others about the great benefits belonging to the IMSA! VIP passes available through our offices.

Be sure to attend presentation by IMSA speakers scheduled:
Eric Light, John Buckingham, Linda Brewer, Cheryl Whitman

2005 IMSA Tradeshow participation – mark your calendar!

Spa and Resort Expo – Los Angeles 2/27+28
Spa and Resort Expo – New York City 5/22+23
To speak at any of those two events – contact 877-232-8845 – the IMSA will NOT be holding an organized workshop – individual members who are speaking, are requested to include their affiliation with the IMSA in their presentation … and please let us know if and when you are speaking and the topic of your presentation, so we can inform our membership to come and meet you!
IECSC – Las Vegas – 4/30–5/02
We will be holding a workshop on SUN 5/01 4-6pm and a post conference workshop on TUE 5/03. Volunteers are needed to help out at the booth and solicit new members throughout the duration of the show. Please contact Barbara@dayspaassociation.com to put yourself on the “schedule”.

Expert Advice on making the most of a trade show (for exhibitors)
(excerpts from an interview with Ruth Stevens in BtoB Marketing)

Q: Why is it so hard to demonstrate the value of trade shows?
A: Business marketers tend to take trade shows for granted. They tend to run on autopilot. If you ask any business marketer why they have certain shows on their roster, you’ll hear some horrifying answers: “Well, our CEO likes that city. Our competitor is always there. We’re always at that show.” If your customers aren’t there and it’s not an efficient way to reach customers and prospects, who cares what your competitor is doing? Marketers tend not to set up specific objectives and corollary metrics and put data collection in place. Also, there’s an organizational disconnect between the marketing function and the event person. That person is driven by logistics and isn’t trained or incanted to think marketing thoughts. The sad thing is that the marketer is sometimes guilty of relegating responsibility of the show to that person. Events and trade shows can be extraordinarily effective as part of a b-to-b strategy. Where else can you meet with 300 qualified buyers under one roof over a two-day period? But if all you’re doing is setting up a booth and putting out a fishbowl and waiting for people to come by, you’re squandering the amazing opportunity.

Q: How are trade shows being underutilized?
A: Marketers see the event as beginning on the first day and ending on the third day. An effective trade show marketing effort probably begins 12 months in advance and ends 12 months after the event. Setting up ancillary events, setting up appointments, identifying your prospects in advance so that your show is as profitable at it can be requires planning and thoughtfulness. Another area is follow-up. The show’s not over when you pack up and go home. That’s just the beginning of the relationship.

Q: What are b-to-b event marketers still getting wrong?
A: My biggest bugaboo is the fishbowl. The cost per contact at an event is the highest in the marketing mix, other than the direct sales call. Why would you ever gather a qualified name in a fishbowl in that passive environment when you could rent the list of show attendees for 7 cents a name? Another is not viewing the event holistically. There’s a lot more going on than sales at trade shows. The PR opportunity is underleveraged. Events do an interesting job of combining all kinds of angles in the sales and marketing tool kit. They’re about marketing, they’re about sales, they’re about PR, they’re about lead generation and they’re about acquisition. But you need to plan for that and execute.

Q: How can marketers improve event marketing effectiveness?
A: Rather than relegate it to the exhibit manager or the event manager, make it a strategic part of the go-to-market process. The second thing to do is to set measurable objectives. The Business Marketing Association did a survey of its membership in 2004 and found that trade shows represented 18.6% of the marketing budget. It was the No.1 line item. That is a red flag for management. If the marketer can’t demonstrate very specifically what is being gotten for that effort, you’re looking at budget cuts. The third big area is viewing events as part of an end-to-end marketing program. It’s no just the event itself; it’s the planning and promotion at the front end and the follow-up at the back end.

Ruth Stevens is a consultant at eMarketing Strategy in New York – Her newly released book “Trade Show and Event Marketing can be obtained through South-Western Publishers.
 
 MEMBER BENEFITS

ADVERTISING & EDITORIAL opportunities

SPA 20/20 magazine, a publication addressing the growth of the anti-aging and skincare markets, is now a bi-monthly publication! In the January/February issue, you are invited to be included in two *FREE* sections: Hot Picks and News & Trends.
1. HOT PICKS
  • Please describe *ONE* new product in 50 words or less.

  • A product picture is required: 300 dpi in a hi-res image, .jpg or .tif format Company phone (toll-free if available)

  • (Additional related products will be accepted on a case-by-case basis)

  • 2. NEWS & TRENDS
  • Please use no more than 150 words to describe what’s happening at your company.

  • Personnel changes, address/phone number changes, Web site or contest updates, special offers, etc. Pictures are accepted, and must meet above parameters.

  • (Please *do not* include product features)

  •      Contact: Wendy M. Craft, Associate Editor, SPA 20-20 Magazine / LOOKING FIT Magazine, (480) 990-1101, ext. 1083 /FAX: (480) 281-6081 /EM: wcraft@vpico.com

    Pilates Lifestyle magazine wants to know if any of our member spas offer Pilates at their facility or at a club nearby they are working with. In addition, they do feature articles on spas and spa treatments and are looking for great photos from our members – full credit will be given. Contact Ruth Kaplan at rkaplan@lifestylemedia.com

    Healing Lifestyles and Spas Magazine is closing their Annual Directory Issue for January/February and offers an exclusive $75 listing to all members of the Day Spa Association. To order your listing (which will include an online listing for all of 2005) please contact shanon@healinglifestyles.com

     Member News and Members in the News


    H-E-A-T Spa-Kur Therapy Development announced the opening of The Institute of Massage & Therapeutic Healing (I.M.T.H.) – the Hydro Spa Training Center – in Fajardo, PR. Read about it here.

    The Beauty Show – four of our DSA members signed up for this media opportunity – “Best 100 Day Spas” – they are Divine Laser in Phoenix, AZ; Roop Herbal in Hoboken, NJ; Marios Spas in Akron, OH and Maximus Spa in New York City. The shooting in under way and the first show with the new segment will be aired starting mid-November. If you like to be included in future features, contact Maria Camille, Executive Producer at 949-429-7855.

    August 29, 2004
    NEW YORK TIMES - IN THE REGION | CONNECTICUT
    Royal Treatment in a Colonial Setting
    By ELEANOR CHARLES
    In a beguiling example of adaptive reuse, a historic 1740 farmhouse and barn here have been converted into an upscale spa and surgery center, offering a variety of facials, massages, manicures and pedicures as well as plastic surgery and two handsomely furnished suites to recover in. Connecticut has more than 172 spas, according to Spa Finder Inc., a company that matches prospective clients with spas. But spas that have plastic surgery facilities are a new development. In fact, Judith Stanton, owner and director of the Wilton spa, the Retreat at Split Rock, claims that there are no others in the United States — at least not yet. This contention is supported by Hannelore Leavy, executive director of the Day Spa, International and Medical Spa Association. "Judith has done something unique," she said, "having everything in a very upscale, private place where people can have surgery, stay and hide away." Ms. Stanton, a developer of spas in California, is president of Stanton Spas L.L.C., and head of the Stanton Health Care Group, a physicians' referral service in Manhattan. THE three-acre Wilton property at 539 Danbury Road (Route 7) was purchased in September of 2001 by Dr. Neil A. Gordon, a facial plastic surgeon who is on the medical faculty at Yale and has an office in Greenwich. "I finally found the perfect home for what I do," he said. "I have a very high-end practice, and my problem has been how to take care of people from all over the country after surgery. We had to use hotels, friends' homes and other means. You don't necessarily want people to know you are having your face done. This provides an adjacent mini-hotel for privacy and pampering before you go home." The surgery center is a totally separate business from the spa, where renting a suite is an option at $300 a night. "We are like two stores side by side in a mall," he said, emphasizing that the center is not a hospital or a medical recovery unit. Dr. Gordon and his colleagues, Dr. Craig D. Friedman and Dr. Richard J. Restifo, work at the spa only on outpatient cases, performing complex surgeries in hospitals. Dr. Friedman shares Dr. Gordon's Greenwich office, and Dr. Restifo has an office in New Haven. As owner of the land and buildings, Dr. Gordon collects an undisclosed amount of rent from the spa, and the spa collects the rents from the two suites.
    Dr. Gordon spent well into seven figures on renovating and restoring the buildings, which comprise a total of 10,000 square feet. Most recently, the house was minimally occupied by a corporate outsourcing firm. Located in Cannondale, a historic district of this town, it was a supply depot for Washington's army during the Revolutionary War, and in the 1800's it was a stagecoach stopover called the Split Rock Inn and Tavern. Dr. Gordon installed six spa treatment rooms; two spa suites, each with a bedroom, sitting room and bathroom; a reception room; waiting room; doctors' offices; and examining rooms in the farmhouse. "We reused all usable wood, handmade nails and beams," he said. The huge stone fireplace, which once heated the tavern, now dominates the reception room. The barn was disassembled, then moved and reconstructed, attached to the north end of the house. It now holds two fully accredited, state-of-the-art surgery suites, two recovery rooms and a nurses' station. An extension was added to accommodate nurses' offices. Furnishing the spa suites and installing spa equipment cost Ms. Stanton around $250,000. A third suite is being created by Dr. Gordon in a small cottage on the grounds to be used for patients after surgery or spa clients. The wide expanses of lawn and the stands of trees and shrubs will remain intact, Dr. Gordon said. "What makes the place beautiful is the tranquility," he said. "People can walk around, sit by the pond. Besides, there are zoning restrictions on further development." Clients enter the spa through a small dimly lit room scented with lavender and echoing with the tinkle of an indoor waterfall. The next 70 minutes to four hours are spent in any of a variety of treatments offered in "a denlike calm," said Ms. Stanton. "People feel they can really let go." The lighting is low, the equipment is the last word, and the staff members are hired after Ms. Stanton has reviewed their background and clinical ability. She also relies on intuition, she emphasized. "Within a minute I can tell by their hands whether they can be staff here," she said. Francis Devlin and his wife, Erika, have been clients for about five months, since finding Split Rock on a list of top spas in W magazine. Away from his job as New York sales manager for a large pharmaceutical firm and her work in the hepatitis pharmaceuticals division, he cycles up to 30 miles a day and she does tai-chi boxing. They both became muscle-bound and had a couple of bad experiences at other spas, Mr. Devlin said. They like the diagnoses that precede each treatment at Split Rock, customizing treatment to specific need. "The afterglow lasts for days," he said. Basic prices are $110 for a 70-minute facial and massage; $275 for a three-hour men's facial, Swedish massage, manicure and pedicure; and $600 for a one-night retreat for one person, with a facial, massage, hand or foot treatment, and lunch. Seaweed wraps, microdermabrasion, lymphatic drainage, placenta collagen mask, teen facials and warm stone therapy are among dozens of treatments. But the Split Rock experience is not all semidarkness and body work. There have been several bachelor and bachelorette parties and mother and daughter retreats on the premises, with feasts from a local caterer and bountiful Champagne.
     Spa Charities

    Hannelore Leavy was a recent guest of honor at the annual Gala Dinner of the MRF held in New York City. Bill Marsch thanked her for the efforts the IMSA + DSA have made in their fund raising event at the Award and Charity Dinner in May; our efforts to distribute the Melanoma Awareness Poster as well as our contributions to the Silent Auction held at Face & Body in San Francisco. Two of our members contributed prizes to their silent auction in New York and Monique Iacobacci, the DSA’s Special Events & Charities Person brought a few of her industry colleagues, including her former employers, one of them a melanoma survivor and one of them a Plastic Surgeon! This was a great evening and we look forward working with the MRF much closer in 2005!
     Your Health

    Received from Judith Stanton, The Retreat at Split Rock in Connecticut
    Dioxin Carcinogens - John Hopkins has recently sent this out in their newsletter. This information is being circulated at Walter Reed Army Medical Center. Dioxin Carcinogens cause cancer. Especially breast cancer. Don't freeze plastic water bottles with water in them as this also releases dioxin from the plastic. Dr. Edward Fujimoto from Castle hospital was on a TV program explaining this health hazard. (He is the manager of the Wellness Program at the hospital.) He was talking about dioxins and how bad they are for us.
    He said we should not heat our food in the microwave using plastic containers. This applies particularly to foods that contain fat. He said that the combination of fat, high heat and plastics releases dioxin into the food and ultimately into the cells of the body Dioxin are carcinogens and highly toxic to the cells of our bodies. Instead, he recommends using glass, Corning Ware, or ceramic containers for heating food. You get the same results without the dioxin.
    So such things as TV dinners, instant ramen and soups, etc., should be removed from the container and heated in something else. Paper isn't bad but you don't know what is in the paper. Just safer to use tempered glass, Corning Ware, etc. Remember, when some of the fast food restaurants moved away from the foam containers to paper? The dioxin problem is one of the reasons. To add to this: Saran wrap placed over foods as they are nuked, with the high heat, actually drips poisonous toxins into the food, use paper towels instead.

    The Benefits of Sleep
    How a good night's rest can help you lose weight, protect your heart and more.
    Getting a solid eight hours of sleep each night is like putting money in the bank, providing you with a stash of valuable spending power for the days to come. While you slumber, your brain is as busy as a little power plant, keeping electrical currents flowing and essentially recharging your batteries. Cheat yourself of rest, and it will cost you plenty. Studies show that sleep deprivation negatively alters brain activity, slowing reaction time in certain cellular and chemical activities. For example, during the brain's night shift, hormones help repair tissues, preparing them for a new day of movement; sleep deprivation can leave you prone to injury. A slumber debt also interrupts the brain's electrical patterns, producing a spacey, groggy feeling when you wake up.
    "Think of your brain as a symphony in which every musician has a role," says registered nurse Joyce Walsleben, Ph.D., director of the New York University Sleep Disorders Clinic and author of "A Woman's Guide to Sleep." "If certain cells aren't firing on time, it throws everything off, like somebody playing out of tune." When you lack sleep, your entire body performs at compromised levels, meaning you can't be your best at work, in relationships, creatively, mentally or physically.
    So, while we know you're busy women with too much to do and not enough hours in the day to do it, we've got five reasons you might want to consider making sleep more of a priority:
    Boost your weight loss. Can't ditch those few extra pounds? Getting inadequate z's may have something to do with your lack of diet success. According to studies conducted at the University of Chicago, sleep loss interferes with the secretion of cortisol, a hormone that regulates appetite. If cortisol levels are out of whack, you may still feel hungry even if you've had enough to eat. Researchers also found that carbohydrates metabolize slower when you're sleep-deprived, causing sugars to linger in the blood and jack up insulin production, which increases the storage of body fat and can lead to the development of type 2 diabetes.
    Lengthen your life. Lots of behind-the-scenes healing goes on while you snooze, including the repair of cells damaged by normal wear and tear and the bolstering of the immune system. "Sleep impacts the body's defense mechanisms," says Ciete Kushida, Ph.D., a neurologist and sleep specialist at Stanford University. "It is believed that lack of sleep increases susceptibility to viral and bacterial pathogens."
    A study from the University of Pittsburgh School of Medicine found that good sleep habits are directly correlated to longevity. In a group of healthy people over age 60 who participated in a study for 13 years, those who took longer than 30 minutes to fall asleep were more than twice as likely to die sooner than those who fell asleep faster. The study's authors observed that sleep behavior may be an early indicator of existing health problems, which can affect future health if left untreated.
    Enhance your memory. Can't remember which movie you saw last week or the name of someone you just met? You may be able to blame it on lack of sleep, according to a study out of the University of California-San Diego. Researchers found that sleep-deprived subjects have different brain pattern activity than subjects who have the normal eight hours of sleep, and do not perform as well on memory tests. According to John Winkelman, M.D., medical director of the Sleep Health Center at Brigham and Women's Hospital in Boston, sleep loss interferes with the chemical and neurological processes that "lay down memories" into our brains.
    Improve your mood. It's probably not news to you that a lack of sleep results in irritability and decreased motivation, but there's actually a chemical reason for it. "Many of the neurotransmitters in the brain that regulate sleep also regulate mood, which is likely why sleep deprivation is associated with mood swings," says Dr. Winkelman. Neurotransmitters, which carry messages to the brain, get sluggish along the way and need to be replenished during sleep. Subjects in a study at the University of Pennsylvania felt stressed and depressed when deprived of sleep, but when they got adequate rest, their moods significantly improved.
    Stay sharp. Cut corners on sleep and you'll hamper your ability to function properly at work and other tasks that require attentiveness and quick reactions, such as driving. "Driving while drowsy is no different than driving under the influence of alcohol or drugs," warns Richard Gelula, executive director of the National Sleep Foundation. Getting your full dose of z's optimizes your brainpower and gives you an edge, helping you avoid mistakes and accidents.
    Keep your heart healthy. A study out of the University of British Columbia found that women who get less than five hours of sleep per night are 39% more likely to develop heart disease than women who slept for eight hours. Sleep deprivation can raise blood pressure and cause variations in heart rate, which may contribute to heart disease.
     REFLECTIONS...

    The paradox of our time in history is that we have taller buildings but shorter tempers, wider freeways, but narrower viewpoints.

    We spend more, but have less, we buy more, but enjoy less.

    We have bigger houses and smaller families, more conveniences, but less time.

    We have more degrees but less sense, more knowledge, but less judgment, more experts, yet more problems, more medicine, but less wellness.

    We drink too much, smoke too much, spend too recklessly, laugh too little, drive too fast, get too angry, stay up too late, get up too tired, read too little, watch TV too much, and pray too seldom.

    We have multiplied our possessions, but reduced our values. We talk too much, love too seldom, and hate too often.

    We've learned how to make a living, but not a life. We've added years to life not life to years.

    We've been all the way to the moon and back, but have trouble crossing the street to meet a new neighbor. We conquered outer space but not inner space.

    We've done larger things, but not better things.

    We've cleaned up the air, but polluted the soul.

    We've conquered the atom, but not our prejudice.

    We write more, but learn less. We plan more, but accomplish less. We've learned to rush, but not to wait.

    We build more computers to hold more information, to produce more copies than ever, but we communicate less and less.

    These are the times of fast foods and slow digestion, big men and small character, steep profits and shallow relationships.

    These are the days of two incomes but more divorce, fancier houses, but broken homes.

    These are days of quick trips, disposable diapers, throwaway morality, one night stands, overweight bodies, and pills that do everything from cheer, to quiet, to kill.

    It is a time when there is much in the showroom window and nothing in the stockroom.

    A time when technology can bring this letter to you, and a time when you can choose either to share this insight, or to just hit delete.

    Remember, spend some time with your loved ones, because they are not going to be around forever.

    Remember, say a kind word to someone who looks up to you in awe, because that little person soon will grow up and leave your side.

    Remember, to give a warm hug to the one next to you, because that is the only treasure you can give with your heart and it doesn't cost a cent.

    Remember, to say, "I love you" to your partner and your loved ones, but most of all mean it. A kiss and an embrace will mend hurt when it comes from deep inside of you.

    Remember to hold hands and cherish the moment for someday that person will not be there any more.

    Give time to love, give time to speak, and give time to share the precious thoughts in your mind.

    With best wishes for the upcoming Holiday Seasons and to a healthy, successful 2005, I thank you for your continued support of and involvement in the DSA.

    As always, if you have any questions, or if we can be of assistance to you, please do not hesitate to contact me.
    Healthfully,
     

    Hannelore R. Leavy
    Executive Director




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